Frequently Asked Questions - Tasmania Gift Box Help

Products & Sourcing

Are all your products made in Tasmania? 

Yes, every product in our collection is proudly crafted right here in Tasmania. Our items are carefully packaged in either plastic, sustainable materials or glass jars.

Who are your product producers?

We collaborate with a carefully curated portfolio of Tasmanian producers with an emphasis on Bicheno’s east coast location. Our goal is to showcase the most creative and unique Tasmanian-made products, so we focus on providing a selective and high-quality range to our customers. Many of our product suppliers produce in small batches and with fresh seasonal ingredients grown right here in Tasmania’s pristine landscape.

How can I list my Tasmanian food products on your website?

We are dedicated to supporting emerging Tasmanian producers and are always excited to discover and promote unique and exceptional products.

If you are a Tasmanian producer interested in featuring your products with us, please message us via the contact form with your details, a description of your products and any relevant wholesale pricing information.

Orders & Customization

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay, and Visa.

Can I include a gift message to be placed in the package for the recipient?

Absolutely! Adding a gift message is simple on our website. When you add an item to your cart, in the 'View Cart' page, there is a section for notes or a message for the gift recipient.

Do you offer gift wrapping?

Yes! Complimentary gift packaging is included with every order.

Do you sell custom gift hampers?

If you're interested in creating a custom hamper or gift tailored to your specific needs, please reach out to us by phone or email. We’d be delighted to discuss your requirements and provide a personalised quote based on your specific tastes and requirements.

Can I arrange a bulk order?

Absolutely! All of the products featured on our website are perfectly suited for special events and formal gatherings, thanks to their convenient size and elegant packaging.

We specialise in fulfilling bulk orders for both individuals and businesses looking to include local Tasmanian treats in delegate bags or event gift packs. We enjoy working closely with our trusted suppliers to ensure your bulk order is just right.

For larger orders, we request a minimum of 2 weeks' notice. For the dehydrated and freeze-dried range, the producer requires a minimum of 2.5 weeks due to the production process. For more information, please get in touch with us via the website message form.

Shipping & Delivery

Who delivers your packages?

We use Australia Post to send your order and offer both standard and express shipping.

Once sent, standard delivery orders will arrive in 2-6 business days and express orders in 1-4 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations. 

Your package will be shipped in mailing boxes (Crafted from 100% recycled materials, eco-friendly, durable and strong, perfect for protecting your fragile items during transit) with Australia Post labelling, ensuring it arrives safely and includes tracking for your convenience.

If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.

How much is the cost of shipping?

Shipping costs for all customers across Australia are based on the item's weight and the size of the custom mailing box used for your order. These costs may change in line with Australia Post's pricing adjustments. 

Currently, we don't offer International shipping due to customs, expensive shipping fees and time delays.

How long after I place an order is the package shipped, and how long does shipping take?

We guarantee to pack and ship your order within 24 hours.

In the rare event that a product is out of stock, we will contact you directly to discuss options and find a suitable solution. Shipping times depend on Australia Post's delivery schedules. During checkout, you can choose between Standard and Express shipping to get an estimated delivery time frame. We will provide an Australia Post tracking number as soon as your package is dispatched.

Are packages posted every day?

Orders are processed and delivered to Australia Post Monday through Friday, between 10am and 2pm. Orders placed before 11am on Saturdays will also be taken to the post office, but they may not be dispatched until Monday.

Do you deliver directly to Tasmanian customers?

Yes! We regularly deliver locally in Bicheno where we’re happy to hand deliver packages for special events and to ensure a personal touch. We periodically restock and meet with suppliers along the East Coast and sometimes in Hobart and Launceston areas.

For any specific delivery requests or locations, please feel free to contact us directly via the website contact form. We’re dedicated to making your gift experience both convenient and memorable.

Tracking & Collection

Can I track the parcel once it has been sent?

Yes, you can track your parcel! We use Australia Post's eParcel system for all orders. Once your package has been handed over to Australia Post, you will receive an email from Bicheno Delivery with the tracking details. You can then monitor your parcel's journey via the Australia Post website or app to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. 

Please allow up to 24 hours for your tracking number to start showing updates.

Can I have the parcel delivered to my nearest post office for collection?

Yes you can have your parcel delivered to your nearest post office. Simply enter the post office address as your delivery address during checkout.