Frequently Asked Questions (FAQ)

Are all your products made in Tasmania?

Yes, every product in our collection is proudly crafted right here in Tasmania. Our items are carefully packaged in either plastic, sustainable materials or glass jars.

Who are your product producers?

We collaborate with a carefully curated portfolio of Tasmanian producers with an emphasis on Bicheno’s east coast location. Our goal is to showcase the most creative and unique Tasmanian-made food products, so we focus on providing a selective and high-quality range to our customers. Many of our product suppliers produce in small batches and with fresh seasonal ingredients grown right here in Tasmania’s pristine landscape.

Can I include a gift message to be placed in the package for the recipient? Absolutely! Adding a gift message is simple on our website. When you add an item to your cart, a side window will open, providing a section for notes or a message for the gift recipient.

Do you sell custom gift hampers?

If you're interested in creating a custom hamper or gift tailored to your specific needs, please reach out to us by phone or email. We’d be delighted to discuss your requirements and provide a personalised quote based upon your specific tastes and requirements.

Can I arrange a bulk order?

Absolutely! All of the products featured on our website are perfectly suited for special events and formal gatherings thanks to their convenient size and elegant packaging.

We specialise in fulfilling bulk orders for both individuals and businesses looking to include local Tasmanian treats in delegate bags or event gift packs. We enjoy working closely with our trusted suppliers to ensure your bulk order is just right.

For larger orders we request a minimum of 2 weeks' notice. For more information, please contact us at email@bichenodelivery.com.au.

Who delivers your packages?

We send all orders by Australia Post. Your package will be shipped in mailing boxes (Crafted from 100% recycled materials, eco-friendly, durable and strong, perfect for protecting your fragile items during transit) with Australia Post labelling, ensuring it arrives safely and includes tracking for your convenience.

Can I track the parcel once it has been sent?

Yes, you can track your parcel! We use Australia Post's eParcel system for all orders. Once your package has been handed over to Australia Post, you will receive an email from Bicheno Delivery with the tracking details. You can then monitor your parcel's journey via the Australia Post website or app.

How much is the cost of shipping?

Shipping costs for all customers across Australia are based on the item's weight and the size of the mailing box used for your order. These costs may change in line with Australia Post's pricing adjustments. 

Currently we don't offer International shipping due to customs, expensive shipping fees and time delays.

How long after I place an order is the package shipped and how long does shipping take?

We guarantee to pack and ship your order within 24 hours. In the rare event that a product is out of stock, we will contact you directly to discuss options and find a suitable solution. Shipping times depend on Australia Post's delivery schedules. During checkout, you can choose between Standard and Express shipping to get an estimated delivery time frame. We will provide an Australia Post tracking number as soon as your package is dispatched.

Are packages posted every day?

Orders are processed and delivered to Australia Post Monday through Friday, between 10am and 2pm. Orders placed before 11am on Saturdays will also be taken to the post office, but they may not be dispatched until Monday.

Do you deliver directly to Tasmanian customers?

Yes! We regularly deliver locally in Bicheno where we’re happy to hand deliver packages for special events and to ensure a personal touch. We also deliver to Launceston and regularly restock and meet with suppliers along the East Coast and sometimes in Hobart.

For any specific delivery requests or locations, please feel free to contact us directly at email@bichenodelivery.com.au. We’re dedicated to making your gift experience both convenient and memorable.

Can I have the parcel delivered to my nearest post office for collection?

Yes you can have your parcel delivered to your nearest post office. Simply enter the post office address as your delivery address during checkout.

How can I list my Tasmanian food products on your website?

We are dedicated to supporting emerging Tasmanian food producers and are always excited to discover and promote unique and exceptional products.

If you are a Tasmanian food producer interested in featuring your products with us, please reach us at email@bichenodelivery.com.au with your contact details, a description of your products and any relevant wholesale pricing information.